Frequently Asked Questions
Everything you need to know about your Sud Express experience.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days within Europe, while international orders may take 7-10 business days depending on the destination.
How can I return an item that doesn't fit?
You have 30 days from the date of receipt to return any unworn items with original tags. Simply use our online portal to generate a return label and drop your package at any authorized location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer interest-free installment plans through Klarna for eligible orders.
How do I find my perfect size?
Each product page features a detailed size guide. We recommend comparing your measurements to our chart. If you are between sizes, we generally suggest sizing up for a more relaxed fit.
How should I care for my Sud Express garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the internal label. Most of our delicate pieces prefer a cold hand wash or eco-friendly dry cleaning.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 30 minutes of placement by contacting our customer service team via live chat.